Refund & Returns Policy
Thank you for shopping at EasyPeasy Shops. We want you to be completely satisfied with your purchase. Please read our policy below for returns, refunds, and exchanges.
1. Return Eligibility
You may request a return within 7 days of receiving your order if:
- The item is damaged or defective upon delivery
- You received the wrong item
- The item does not match the description
To be eligible for a return, your item must be unused and in the same condition that you received it, with original packaging.
2. Non-Returnable Items
We do not accept returns on:
- Items that have been used, damaged, or altered by the customer
- Items returned after 7 days of delivery
- Custom or clearance products
3. How to Request a Return
To request a return or exchange, please contact us at:
- Email: shopseasypeasy@gmail.com
- Phone: +92 323 4977875
Please provide your order number, the reason for return, and photos of the product (if damaged or incorrect).
4. Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed via your original payment method or as store credit (as applicable).
5. Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong or defective item). In such cases, we will cover the return shipping.
6. Exchange Policy
If you need to exchange an item for the same product (e.g., in case of defect), contact us within the return window. We will ship a replacement once the original item is returned.
Need Help?
If you have any questions about your return or refund, feel free to contact us at:
- Email: shopseasypeasy@gmail.com
- Phone: +92 323 4977875